Shipping policy

How We Ship

Dainely  is a brand owned and operated by an Australian-registered business. To provide a diverse range of jewelry styles at competitive prices, we work with specialized production and logistics partners who fulfill and ship all customer orders directly to your door.

Quality Assurance: All returns and quality inspections are processed through our Regional Return Facility to ensure the highest standards for our customers.

Shipping Destinations

We offer Free International Tracked Shipping to most countries. Due to courier and regulatory restrictions, we do not ship to the following destinations: India, Russia, Germany, China, Hong Kong, Pakistan, Philippines, Singapore, and South Korea.

Estimated Delivery Time

Estimated delivery windows depend on the collection ordered and include both order processing and international transit:

1. Standard Collection Items

  • Order Processing Time: 2–5 business days (allow up to 10 business days during peak periods)
  • US, AU, CA & UK Transit Time: 5–9 business days
  • Rest of World Transit Time: 7–12 business days
  • Total Estimated Delivery (US/AU/CA/UK): 7–14 business days (up to 15–19 business days during peak periods)
  • Total Estimated Delivery (Rest of World): 9–17 business days (up to 17–22 business days during peak periods)

2. Premium Specialty Item Collection

  • Premium Specialty Items: 7–10 business days before dispatch (allow up to 12–15 business days during peak periods)
  • US, AU, CA & UK Transit Time: 6–13 business days
  • Rest of World Transit Time: 10–20 business days
  • Total Estimated Delivery (US/AU/CA/UK): 13–23 business days (up to 18–28 business days during peak periods)
  • Total Estimated Delivery (Rest of World): 17–30 business days (up to 22–35 business days during peak periods)

Tracking information is provided for every order upon dispatch. By purchasing, you acknowledge that delivery timeframes are estimates and may be subject to international logistics delays beyond our control.

Carriers & Verification

Final delivery is handled by your local national postal carrier (e.g., USPS, Australia Post, Royal Mail). We rely on the carrier's GPS-verified "Delivered" status as final proof of delivery. Please ensure you provide a secure delivery location, as we are not liable for items stolen or misplaced after a successful delivery has been confirmed by the carrier.

Customs, Duties & Taxes

The customer is the importer of record. Any import duties, VAT, or local taxes are the responsibility of the customer. In accordance with international trade practices, refusal to pay customs fees does not qualify for a full refund; any return shipping costs or abandonment fees incurred by the business will be deducted from the total refund or credit value.

Lost, Delayed, or Damaged Orders

We use advanced logistics tracking to monitor every shipment. To ensure a fair process, the following protocols apply:

  • Non-Arrival: A shipment is only considered "lost" if there has been no tracking movement for 15 business days after the latest estimated delivery date. We will then issue a replacement or store credit.
  • "Delivered" but Missing: We are unable to refund or replace orders marked as "Delivered" by the carrier. In these cases, you must contact the carrier directly to file a theft report or mail fraud claim.
  • Address Accuracy: It is the customer's responsibility to provide a secure and correct shipping address. We cannot redirect, refund, or replace orders shipped to an incorrect address provided at checkout.
  • Damage Claims: You must provide clear photo evidence of the damaged item and the original packaging within 180 days of delivery. All claims are cross-referenced with our dispatch logs.

Integrity & Security Notice

We implement industry-leading fraud detection systems. Any attempt to initiate a fraudulent "Item Not Received" chargeback when tracking shows successful delivery will be contested with the carrier's GPS evidence and reported to the relevant authorities. We reserve the right to cancel any order flagged as high-risk by our security system.

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