Refund policy

Last updated: Aug 21, 2026

At Dainely Promise Rings, your satisfaction is our focus. We provide a 180-day return and exchange policy to ensure a secure, transparent, and happy experience for all our customers. Our policies are designed to exceed standard consumer protection requirements across the regions we serve.

Easy Cancellations

Change of heart? You may request to cancel your order within 24 hours of placement. Please email sales@dainely.net with your order number.

  • If canceled within this window, a refund will be issued to your original payment method.
  • After 24 hours, your order enters the crafting process. Once production has begun or the item has been dispatched, it will follow our standard exchange and credit policy below.

Order Protection: Faulty Items & Errors

In accordance with global consumer standards (including the ACL and international protections), you are entitled to a refund or replacement for the following:

  • Production Defects: If an item arrives with a structural fault or quality defect.
  • Fulfillment Errors: If we dispatched the incorrect size, style, or engraving.
  • Loss in Transit: If your order is confirmed as lost by the carrier.

Shop with Confidence: 180-Day Exchange & Credit

If you have selected the incorrect size or simply wish to change the style of your jewelry, we offer a generous 180-day window for support:

  • Exchanges & Store Credit: We provide easy exchanges or store credit (valid for 3 years) for non-defective items. Cash refunds are not provided for change-of-mind or incorrect size selection.
  • Personalized Items: Because these pieces are uniquely created to your specifications, they are eligible for size exchanges or store credit. Note: Per standard international regulations, the right of withdrawal typically does not apply to custom-made or personalized goods.
  • Verification: To ensure a fair process for everyone, items must be returned in original condition. Returns are verified under secure monitoring at our Regional Return Facility.

Regional & Statutory Rights

We respect the local regulations of our global community:

  • EU & UK: For non-personalized items, you have a 14-day statutory right to cancel under Distance Selling Regulations. Return shipping remains the responsibility of the consumer.
  • California: Our 180-day policy is designed to exceed the disclosure requirements of the CCPA and California retail laws regarding "No Cash Refund" policies for non-defective goods.

How to Start a Return

  1. Contact sales@dainely.net with your order number. A photo of the item helps our team expedite your request.
  2. Once authorized, we will provide your return shipping instructions.
  3. Labeling: Please ensure your Order Number is clearly visible on the outside of the parcel.
  4. Shipping: Customers are responsible for return shipping costs. Resolutions are finalized once the item is received and verified at our facility.

Security & Delivery

  • Delivery Verification: We utilize carrier tracking and GPS data as final proof of delivery. We are unable to provide refunds for items marked as "Delivered" by the carrier.
  • Integrity Notice: To keep our prices accessible and our 180-day policy generous, we use advanced fraud detection. Attempted fraudulent claims are contested with carrier evidence and reported to the relevant authorities.

Shipping Restrictions: We currently do not ship to India, Russia, Germany, or South Korea.

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